Practical Guide to Configuring WeCom

This course solves the issue of customer resources leaving with employees. When staff use personal WeChat for business, customers are easily lost upon resignation; irregular payment records lead to disputes. The curriculum covers four steps: enterprise verification, customer service bot FAQs, payment setup, and customer group building. Use a business license to unlock customer management and payment features; configure welcome messages and automated FAQ replies; enable payment codes and the payment ledger for transparent transactions; and build customer groups with tags based on industry or purchase stage. We also cover employee offboarding procedures to prevent customers from becoming unassigned. Includes an operations manual (PDF), configuration checklist, and FAQ template pack. Free when you purchase the full website-building package.